πŸ“š Help Center

Everything you need to know about using Type Shifter. From getting started to advanced features and troubleshooting.

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Getting Started

Quick start guide to transform your first document

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Bionic Reading

How it works and how to customise intensity

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Style Templates

All 60 templates explained with use cases

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Listen & Save Audio

Read aloud with 28 neural voices and save MP3 recordings

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Image OCR

Turn photos, screenshots and scans into editable text

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Import & Export

Supported file formats and best practices

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Accessibility

OpenDyslexic font and dark mode features

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Troubleshooting

Solutions to common issues

πŸš€ Getting Started

Type Shifter transforms plain text into beautifully formatted documents with optional Bionic Reading technology to help you read faster. Here's how to get started in minutes.

Quick Start Guide

Choose a Style Template

Select one of the 60 professional templates from the dropdown menu at the top of the app. Each template is designed for different types of content - from business documents to creative writing, sci-fi to storybook.

Not sure which to choose? Start with "Clean Business" for professional documents or "Literary" for books and articles.

Add Your Text

You have two options:

  • Upload a file: Drag and drop a file onto the upload area, or click to browse. Supports TXT, RTF, DOCX, PDF, MD, EPUB, and HTML files up to 10MB.
  • Paste text: Simply paste your text directly into the text area. This works great for content copied from websites, emails, or other sources.

Click "SHIFT MY TEXT"

Press the green "SHIFT MY TEXT" button to transform your document. Your text will be instantly reformatted using your chosen template.

Customise Your Output (Optional)

Use the enhancement options to further customise your document:

  • Bionic Reading: Toggle on and adjust intensity (5-45%)
  • Custom Fonts: Choose from 1,900+ Google Fonts for headings and body text independently
  • Light/Dark Mode: Toggle the app theme between light and dark with the switch at the top
  • Dark Mode Output: Switch exported documents to dark background for easier reading
  • OpenDyslexic: Use the dyslexia-friendly font
  • Compare Mode: View original and transformed text side-by-side
  • Listen Mode: Hear your text read aloud with 28 neural voices, save the audio as MP3
  • Image OCR: Drop a photo or screenshot and Type Shifter extracts the text automatically

Export Your Document

Click the export dropdown and choose your preferred format:

  • HTML: Best for web viewing and sharing online
  • DOCX: Opens in Microsoft Word and Google Docs
  • EPUB: Perfect for e-readers
  • PDF: Ideal for printing and universal sharing

πŸ’‘ Pro Tip

Your last 5 processed files are saved in the "Recent Files" section for quick access. File names are stored locally - your content is never saved anywhere.

πŸ‘οΈ Bionic Reading

Bionic Reading is a revolutionary reading method that can help you read up to 25% faster while maintaining or improving comprehension.

How It Works

Bionic Reading highlights the initial letters of each word (typically the first 2-4 letters) in bold. These bolded portions are called "artificial fixation points."

When you read text with Bionic Reading:

  1. Your eyes are guided by the bold portions of each word
  2. Your brain recognises these anchor points
  3. Your mind automatically fills in the rest of each word
  4. This reduces cognitive load and speeds up reading

Example

Standard text: "The quick brown fox jumps over the lazy dog."

Bionic Reading: "The quick brown fox jumps over the lazy dog."

Adjusting Intensity

The intensity slider (5% to 45%) controls what percentage of each word is highlighted:

🎯 Finding Your Perfect Setting

Start at 25% intensity and read a paragraph. If it feels too subtle, increase to 30-35%. If it feels too bold, decrease to 15-20%. Everyone's optimal setting is different - experiment to find yours!

Who Benefits Most

⚠️ Note

Results vary by individual. Some people see dramatic improvement (30%+ faster), while others prefer standard text. The 14-day free trial gives you plenty of time to discover if Bionic Reading works for you.

🎨 Style Templates

Type Shifter includes 60 professionally designed templates, each optimised for different types of content and reading contexts.

πŸ’Ό Clean Business Modern, professional look with Inter font. Clear hierarchy and generous whitespace. Perfect for reports, proposals, memos, and corporate communications.
πŸŽ“ Academic Traditional scholarly formatting with serif fonts. Designed for research papers, essays, dissertations, and academic writing. Includes proper heading hierarchy.
🎨 Creative Bold, expressive design with contemporary fonts and vibrant heading colours. Ideal for creative writing, blog posts, personal projects, and artistic content.
πŸ“° Newspaper Classic journalism style inspired by print publications. Great for news articles, editorials, and feature stories.
βš™οΈ Technical Clean, precise formatting with monospace font elements. Designed for documentation, user manuals, technical guides, and code-related content.
✨ Minimalist Ultra-clean design with maximum whitespace and subtle typography. Perfect for distraction-free reading and focused content consumption.
πŸ“š Literary Elegant typography inspired by classic book design. Beautiful serif fonts with proper leading. Ideal for novels, short stories, poetry, and literary works.
πŸ“– Magazine Contemporary editorial style with modern fonts and engaging layout. Great for feature articles, interviews, and lifestyle content.
βš–οΈ Legal Formal, structured formatting appropriate for legal documents. Clear headings, proper numbering, and professional appearance for contracts and formal correspondence.
πŸ›οΈ Vintage Timeless aesthetic with classic typefaces reminiscent of traditional print. Perfect for historical content or when you want a nostalgic feel.
πŸ”€ Dyslexia Friendly Uses OpenDyslexic font with optimised letter and line spacing. Specifically designed to maximise readability for users with dyslexia.
πŸ“° Editorial Press Classic editorial typography inspired by print journalism. Perfect for news pieces, opinion columns, and editorial content.
🧘 Zen Wellness Calm, mindful design with gentle colours and open spacing. Ideal for health, wellbeing, and mindfulness content.
πŸ“» Retro Vintage Nostalgic throwback aesthetic with period-inspired typefaces. Great for retro-themed content and vintage styling.
✍️ Handwritten Note Personal, warm feel using script and handwriting-style fonts. Perfect for personal letters, journals, and informal writing.
🏰 Gothic Bold Strong, dramatic styling with bold contrasts. Ideal for impactful content, announcements, and bold statements.
πŸš€ Sci-Fi Future Futuristic, sleek design with geometric fonts. Perfect for technology content, science fiction, and modern digital aesthetics.
πŸ“– Magazine Feature Feature article styling with bold headlines and engaging layout. Designed for long-form feature stories and interviews.
🏫 Classroom Ready Education-friendly formatting with clear readability. Ideal for teaching materials, handouts, and educational content.
πŸ“ Blueprint Modern Architectural precision with clean geometric fonts. Great for technical plans, design documents, and structured content.
πŸ‘‘ Royal Decree Regal, authoritative style with elegant serif fonts. Perfect for formal proclamations, invitations, and ceremonial documents.
πŸ™οΈ Urban Street Modern, edgy design with contemporary sans-serif fonts. Ideal for urban culture, modern lifestyle, and street-style content.
🌊 Ocean Breeze Fresh, flowing style with calming colours. Perfect for travel writing, nature content, and relaxed reading experiences.
🧳 Travel Journal Adventure-inspired design for travel stories and blogs. Great for trip recaps, destination guides, and explorer journals.
πŸ”² Minimalist Swiss Clean Swiss design influenced by International Typographic Style. Perfect for modern, grid-based, and minimalist content.
πŸ“š Storybook Whimsical, inviting design with playful fonts. Ideal for children's content, fairy tales, and imaginative storytelling.

Compare Mode

Enable Compare Mode to view your original text alongside the transformed version. This is useful for:

πŸ’‘ Template Tip

You can change templates after transforming your text - the content will instantly reformat. Try several templates to find the one that works best for your specific document.

πŸ”Š Listen & Save Audio

Type Shifter reads your documents aloud with 28 high-quality neural voices and lets you save the audio as MP3 files. The whole feature runs inside your browser using a small neural model called Kokoro-82M, so your text never leaves your device and there is no monthly fee, no API key, and no usage limit. Listen to a research paper while you commute, save a long article as an audiobook for the gym, or have a draft of your own writing read back to you for proofreading.

What Powers the Listen Feature

Behind the scenes, Type Shifter uses three components that all run locally:

The Listen Panel

Look directly above the document preview canvas. You'll find a cyan-bordered panel with several controls. The controls reveal themselves as you use the feature: pick a voice and click Listen, and the save buttons appear.

The 28 Voices in Full

All 28 voices are English, but spread across two accents and both genders so you can pick something that matches the document's tone or your personal preference. Switching between voices is instant because they all share the same model file.

πŸ‡¬πŸ‡§ British Female (8 voices)

πŸ‡¬πŸ‡§ British Male (6 voices)

πŸ‡ΊπŸ‡Έ American Female (8 voices)

πŸ‡ΊπŸ‡Έ American Male (6 voices)

πŸ’‘ Trying Voices Out

Before committing to a long generation, try a voice on a short paragraph. Click anywhere in the preview to set the cursor, hit Listen, and stop after a few sentences. Compare three or four voices before picking one for an audiobook. Some voices that look generic on paper are surprisingly characterful in practice (Bella, Onyx, Heart in particular).

The Speed Slider

The speed slider sits next to the voice dropdown and adjusts playback rate from 0.5x (half speed) to 2.0x (double speed). The default is 1.0x (natural pace). Speed changes apply mid-playback without restarting, so you can drag the slider while you're listening and the rate adjusts smoothly.

Practical rates:

The speed setting is applied at playback time, not generation time. So when you Save Full Doc, the speed control is irrelevant for the saved file; the MP3 is always generated at natural pace and your playback app (Apple Books, Pocket Casts, etc.) can speed-shift the file itself.

WebGPU vs WebAssembly

Generating neural-quality voice in real time is computationally expensive. Type Shifter uses whichever acceleration path your browser supports best, automatically.

WebGPU (faster, modern browsers with a graphics card)

WebGPU is the new browser standard for running computations on the graphics card. When available, Type Shifter uses it to generate audio roughly 5 to 10 times faster than the CPU path. A one-hour audiobook generates in about 5 to 8 minutes.

WebGPU is supported in:

WebAssembly (universal fallback)

If your browser doesn't support WebGPU, or your GPU isn't compatible, Type Shifter falls back to WebAssembly. This runs the same neural model on the CPU instead. Quality is identical; the only difference is speed. A one-hour audiobook generates in about 30 to 50 minutes.

You can check which mode is active by opening the browser's developer console (F12 in most browsers, then click the Console tab) while pressing Listen. If you see "WebGPU initialised", you're on the fast path. If you see "WebGPU failed, falling back to WebAssembly", your hardware doesn't support GPU acceleration, but the feature still works.

Step-by-Step: Listen to Your Document

1. Format Your Text First

Type Shifter reads the text in your shifted output, not the input area. Paste, upload, or scan some text, then click SHIFT MY TEXT so the formatted version appears in the preview canvas. If you forget this step, the Listen button will be disabled.

2. Pick a Voice

Open the Voice dropdown and choose one. The list is sorted by accent and gender. Switching voices is instant.

3. Press πŸ”Š Listen

First time only: The neural voice model downloads in the background (around 80 MB, one-time, cached forever afterwards). You'll see "Downloading voice model... 47%" while it works. On a decent broadband connection, this takes 30 seconds to 2 minutes. Every subsequent use skips this download entirely because the model is cached.

Every other time: Generation typically takes under a second on WebGPU, or 3 to 5 seconds on WebAssembly, before audio starts playing. The text is split into ~250-character chunks; the first chunk plays while the second is being generated in parallel, so playback is gapless.

4. Adjust Speed if Needed

Drag the slider during playback. The voice rate updates smoothly. Find your sweet spot and you'll likely use the same speed across many documents.

5. Start from a Specific Point (Optional)

If you only want to hear part of a long document, click anywhere inside the formatted preview before pressing Listen. The cursor position determines where reading starts. Brilliant for resuming where you left off, skipping the front matter of a book chapter, or hearing just the conclusion of a research paper.

Pause and Resume vs Stop

The Listen button doubles as pause and resume. The Stop button is separate and behaves differently. Knowing the difference saves frustration on long generations.

Rule of thumb: pause for short breaks (answering the door, taking a sip of tea), stop when you're done or want to start over with different settings.

Saving Audio as MP3

Three save buttons sit alongside Listen and Stop. They serve different use cases. They appear once there is text in the preview and a voice selected.

πŸ’Ύ Save Recording (green)

Saves whatever has been read aloud during the current Listen session. The save button captures exactly what you heard, including any partial chunks at the end if you stopped mid-sentence.

πŸ“₯ Save Full Doc (purple)

The most powerful save option. Generates the entire document silently in the background without playing audio, then downloads the resulting MP3 automatically when finished. You don't need to sit through the playback or keep the audio playing.

πŸ– Save Selection (orange)

Saves only the text you've highlighted in the preview canvas. Useful for pulling key passages out of a long document without saving the whole thing.

Step-by-Step: Make an Audiobook of a Long Document

1. Get the Text In

Paste, upload, or scan a document. Long articles, book chapters, research papers, even entire short books work, as long as the file fits within the 10 MB cap.

2. Apply a Template (Optional)

The audio reads the underlying text, not the visual styling, so the template you pick doesn't change the voice. But formatting it nicely first means if you also want to read along while you listen, the on-screen version looks right.

3. Try a Voice for a Sentence or Two

Click somewhere near the start, hit Listen, hear how it sounds, click Stop. Switch voice if you want, try again. Repeat until you're happy.

4. Click πŸ“₯ Save Full Doc

Type Shifter generates the whole document silently. The button counter updates: "πŸ“₯ 1 of 47", "πŸ“₯ 2 of 47", and so on. The progress strip above the panel shows estimated time remaining once two or three chunks have been generated.

Make a cup of tea. You don't need to watch the screen, but keep the tab open. When generation finishes, the MP3 downloads automatically.

5. Transfer to Your Listening Device

The MP3 is a standard audio file. Drop it into Apple Books, sync via iCloud or Google Drive, copy to a USB stick, email it to yourself, or upload to a podcast app that supports private feeds. Plays anywhere MP3 plays.

Audio Quality and File Specs

πŸ“Š Technical Details

  • Format: MP3 (MPEG-1 Audio Layer III)
  • Bitrate: 128 kbps constant bitrate (CBR)
  • Sample rate: 24 kHz mono (Kokoro's native output)
  • Channels: 1 (mono. The model only outputs mono, which is fine for speech)
  • Approximate file size: 1 MB per minute of audio
  • 10-minute reading: ~10 MB
  • 30-minute audiobook: ~30 MB
  • 1-hour audiobook: ~60 MB
  • 3-hour audiobook: ~180 MB

128 kbps is high quality for spoken word. Music typically wants 192-320 kbps for transparency, but speech only uses a narrow frequency range and 128 kbps captures it cleanly without bloating file size.

Where MP3 Files Are Saved

The MP3 saves to your browser's default download folder, exactly like any other file you'd download from a website. Specifically:

Your browser may prompt to confirm the download. If you've disabled the "Ask where to save each file" setting, the MP3 saves silently to your default Downloads folder.

Combining Listen with Other Features

The most useful Type Shifter workflows combine Listen with other features:

Limitations and Known Issues

πŸ”’ Privacy Guarantee

The text-to-speech model, the WebGPU/WebAssembly runtime, and the MP3 encoder all run entirely inside your browser. The text you generate audio for never leaves your device. No API calls, no server in the loop, no logs of what you generated. Suitable for sensitive documents, medical letters, draft writing, or anything personal. Verify this yourself by opening the browser's Network tab (F12 β†’ Network) while generating audio; you'll see exactly one initial model download (cached forever after) and no traffic during actual generation.

πŸ“· Image OCR (Scan Photos and Screenshots)

Type Shifter can extract editable text from any image you drop into the upload zone. Photos of book pages, screenshots of articles, scanned PDFs, printed letters, recipes from a cookbook, even photographs of street signs. The recognition runs entirely inside your browser using Tesseract.js with the high-accuracy English data file, so your images never leave your device, there's no usage limit, and it works offline after the first run.

OCR (Optical Character Recognition) is the technology that converts pictures of text into actual machine-readable text. Done well, it bridges the gap between paper and digital, turning a 200-page printed book into something you can search, edit, listen to, or convert into other formats.

What Powers the OCR Feature

Three components work together to make in-browser OCR fast and accurate:

How to Use OCR

1. Get Your Image Ready

Best results come from clean, well-lit images of printed text. The clearer the source, the better the OCR result. A few guidelines:

  • Photos: Take from directly above the page (not at an angle). Use bright, even lighting; avoid shadows from your hand or phone. Hold the camera steady or lean on a surface. Most modern phone cameras produce excellent OCR source material when used correctly.
  • Screenshots: These are inherently pixel-clean and produce excellent results. Crop out status bars and app navigation chrome before uploading for the very best output.
  • Scans: 300 DPI is the OCR sweet spot. Lower resolutions still work but with reduced accuracy.
  • Supported formats: JPG, JPEG, PNG, WebP, BMP, GIF, TIFF.
  • Maximum file size: 10 MB.

2. Drop or Pick the Image

Drag the image onto the upload zone in the input panel (the area that says "Drop a file or click to upload"). On mobile, tap the upload zone to open a file picker, then choose either an image from your photo library or take a fresh photo with the camera. Either route works the same way.

3. Wait for OCR to Run

A cyan progress strip appears below the upload zone showing what's happening. You'll see four phases on the first run, three on every subsequent run:

  • Phase 1: Loading OCR engine (first use only, ~2 MB). The Tesseract.js JavaScript engine downloads from a public CDN and is cached in your browser.
  • Phase 2: Downloading English data (first use only, ~50 MB). The high-accuracy English language data file downloads and is cached. This is the longest phase on first use.
  • Phase 3: Preparing image (every run). The image is upscaled 2x, converted to greyscale, and contrast-boosted for better text edge detection.
  • Phase 4: Recognising text (every run). Tesseract actually does the OCR. Progress is shown as a percentage from 0 to 100.

On your first OCR run, the whole process takes 30 seconds to 2 minutes depending on internet speed (most of it is downloading the 50 MB data file). On every subsequent run it's just phases 3 and 4, typically 5-15 seconds for an average book page.

4. Review the Recognised Text

The text appears in the input area as soon as OCR finishes. A green toast at the bottom of the screen shows the character count ("Recognised 1,847 characters"). The text is in a normal editable textarea, so skim it for any obvious errors and fix them with the keyboard before proceeding.

5. Use the Text However You Want

From here, the OCR'd text behaves like any other text in Type Shifter:

  • Click SHIFT MY TEXT to format it with any of the 60 templates.
  • Click πŸ”Š Listen to have it read aloud (great for book chapters you've photographed).
  • Click πŸ“₯ Save Full Doc to turn it into an MP3 audiobook.
  • Click any export button to save as PDF, DOCX, EPUB, or HTML.
  • Combine with Bionic Reading, OpenDyslexic, dark mode, and anything else.

Which Images Work Best

OCR quality depends heavily on the source image. From the recogniser's point of view, what matters is contrast (dark text on light background, or vice versa), resolution (text at least 30 pixels tall), sharpness (no motion blur), and geometry (text aligned, not at an angle).

Here's the rough order from best to worst:

How to Photograph Books and Pages Well

If you're photographing printed material, a few minutes of technique training dramatically improves OCR accuracy:

What Type Shifter Cleans Up Automatically

Raw OCR output is rarely clean. Every visual line in the image becomes a separate paragraph, hyphenated words get split across lines, and screenshot edges often contain garbled icon characters. Type Shifter applies several cleanup passes automatically before the text reaches the input area:

All four steps run automatically. There's no setting to disable them, but they're conservative. They only act on patterns that are clearly typesetting artefacts rather than intentional formatting.

πŸ’‘ Pro Tip for Screenshots

For best results on phone or tablet screenshots, crop out the status bar (with battery, signal, time) and any navigation icons at the bottom before uploading. The chrome-line trimmer catches most of this automatically, but a clean crop produces noticeably better OCR. iOS Photos and Android Photos both have a built-in crop tool.

Common OCR Errors to Look For

Tesseract is excellent but not perfect, especially on lower-quality source images. After scanning, skim the input area for these common mistakes:

Fix these in the input area before clicking SHIFT MY TEXT or Listen. The textarea is fully editable, so you can use keyboard shortcuts like Ctrl+F (or Cmd+F on Mac) in some browsers to find and replace.

The Image Preprocessing Pipeline

Before sending your image to Tesseract, Type Shifter runs three preprocessing steps in a small canvas. These dramatically improve recognition accuracy on real-world photos and screenshots:

  1. 2x upscale. The image is scaled up to twice its original dimensions using bilinear interpolation. Tesseract is happiest with characters that are at least 30 pixels tall; upscaling small text first gives the recogniser more pixels to work with.
  2. Greyscale conversion. Colour is discarded. OCR doesn't use colour information, so removing it speeds up processing and prevents background colours from interfering with character recognition.
  3. Contrast boost (1.4x). A contrast multiplier of 1.4 is applied, deepening blacks and brightening whites. This sharpens text edges and reduces grey "halo" around characters in low-contrast images.

These run automatically. There's no setting to adjust them, but they're tuned for the common case of "photo of printed page" or "screenshot of webpage" and rarely hurt.

Page Segmentation Mode

Tesseract has different modes for how to interpret the layout of an image. We use mode 6 (PSM 6), which assumes the image contains a single block of uniform text. This is the right choice for most book pages, articles, and screenshots.

If you're scanning a complex layout (multi-column newspaper, a heavily-formatted brochure, a webpage with sidebar and main content), the recogniser may try to read the columns in unexpected order. For best results on complex layouts, crop the image to a single column before OCR, then paste each column separately.

Combining OCR With Other Features

The most useful Type Shifter workflows combine OCR with other features:

Why English Only (For Now)

Type Shifter currently ships with only the English language data because each additional language adds another ~50 MB download. Bundling all of Tesseract's supported languages would balloon the first-use download to several hundred megabytes, which is impractical for a web app.

Tesseract itself supports over 100 languages including French, Spanish, German, Italian, Dutch, Portuguese, Russian, Chinese (Simplified and Traditional), Japanese, Korean, Arabic, Hindi, and many more. A future update may add an optional language picker that downloads additional language data on demand. For now, English-only.

First-Use Performance Notes

The first time you use OCR, your browser downloads two assets:

  1. The Tesseract.js engine itself (~2 MB JavaScript bundle).
  2. The high-accuracy English language data, also known as tessdata_best for English (~50 MB).

Both get cached permanently in your browser's IndexedDB storage. Subsequent OCR runs skip these downloads entirely, so all you wait for is image preprocessing (1-2 seconds) and actual recognition (5-15 seconds for an average page).

We deliberately chose the higher-accuracy data file (about five times larger than the default tessdata_fast) because the quality difference is significant on real-world images. The default file works fine for very clean scans, but stumbles on photos, faded prints, and unusual fonts where the better file shines.

OCR Limitations and Known Issues

πŸ”’ Privacy Guarantee

Both the OCR engine (Tesseract.js) and the English language data are downloaded once from a public CDN (unpkg) and cached in your browser's storage. From that point on, no network requests are made during recognition. Your images stay on your device entirely. The image is loaded into a JavaScript canvas, preprocessed in memory, passed to the OCR worker (which runs in the same browser process), and the resulting text is placed in the input area. No upload, no server, no logs. Verify this yourself by opening the browser's Network tab (F12 β†’ Network) while running OCR; you'll see only the initial library downloads (cached forever after) and nothing during actual recognition.

πŸ“ Import & Export

Supported Import Formats

Type Shifter can read the following file formats:

πŸ“ File Size Limit

Maximum file size is 10MB. For larger documents, consider splitting them into smaller sections or using the desktop app which handles larger files more efficiently.

Export Formats

Export your transformed documents in these formats:

πŸ’‘ Export Tips

Dark mode is preserved in HTML and EPUB exports. For PDF exports, dark mode creates a dark-background document - make sure that's what you want before exporting for print.

β™Ώ Accessibility Features

OpenDyslexic Font

OpenDyslexic is a free, open-source typeface specifically designed to increase readability for people with dyslexia. It's included in Type Shifter and can be enabled with one click.

Key features of OpenDyslexic:

Who benefits:

πŸ”€ Combining Features

OpenDyslexic works excellently with Bionic Reading. The "Dyslexia Friendly" template automatically enables both features together for maximum readability improvement.

Custom Fonts

Type Shifter includes over 1,900 Google Fonts you can apply to your documents, with separate controls for heading and body fonts:

Custom fonts are found in the "Customize Sizes & Colours" section. Note: When OpenDyslexic mode is active, it takes priority over custom font selections.

Light & Dark App Theme

Use the toggle switch at the top of the app to switch between light and dark themes. Your preference is saved automatically and persists between sessions.

Dark Mode Output

Dark mode output inverts the colour scheme of your exported documents to display light text on a dark background. Benefits include:

Dark mode is preserved when you export to HTML and EPUB formats.

πŸ”§ Troubleshooting

Having issues? Find solutions to common problems below. If your issue isn't listed, contact us at [email protected].

My file won't upload

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Common causes and solutions:

  • File too large: Maximum size is 10MB. Try splitting the document into smaller sections.
  • Unsupported format: Ensure your file is TXT, RTF, DOCX, PDF, MD, EPUB, or HTML. Other formats like DOC (old Word) are not supported.
  • Corrupted file: Try opening the file in another application first to verify it works correctly.
  • Browser issue: Try refreshing the page, clearing cache, or using a different browser (Chrome, Firefox, and Edge work best).
  • File permissions: Ensure the file isn't open in another program or protected by permissions.

Text formatting looks wrong

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To get the best formatting results:

  • Use clear paragraph breaks: Type Shifter uses blank lines to identify separate paragraphs. Double-press Enter between paragraphs in your source text.
  • Place headings on their own line: Headings should be on a separate line, not inline with paragraph text.
  • Use standard list markers: Start list items with bullets (β€’), dashes (-), asterisks (*), or numbers (1. 2. 3.).
  • Check your source: If the original document has formatting issues, they may carry over. Try cleaning up the source first.

If a PDF is producing poor results, the PDF may be scanned (image-based) rather than text-based. Try a different source file if available.

Export isn't downloading

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If your exported file isn't downloading:

  • Check browser permissions: Some browsers block downloads. Look for a blocked download notification in the address bar.
  • Check your Downloads folder: The file may have downloaded to a different location than expected.
  • Try a different format: If PDF isn't working, try HTML or DOCX instead.
  • Disable ad blockers: Some ad blockers interfere with file downloads. Try temporarily disabling them.
  • Clear browser cache: Old cached data can sometimes cause issues.
  • Try another browser: If issues persist, try Chrome, Firefox, or Edge.

The app isn't loading properly

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If the web app doesn't load or displays incorrectly:

  • Refresh the page: Press Ctrl+R (Windows) or Cmd+R (Mac)
  • Clear browser cache: Go to browser settings β†’ Privacy β†’ Clear browsing data
  • Update your browser: Ensure you're using the latest version
  • Disable extensions: Browser extensions can interfere with web apps. Try incognito/private mode.
  • Check internet connection: The web app requires internet to load initially
  • Try another browser: Chrome, Firefox, Edge, and Safari all work well

If you consistently have issues with the web app, consider downloading the desktop app which doesn't require internet after installation.

Bionic Reading doesn't seem to be working

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If Bionic Reading appears inactive:

  • Check the toggle: Ensure the Bionic Reading toggle is switched ON (green)
  • Adjust intensity: At very low intensities (5-10%), the effect may be subtle. Try increasing to 25-30%.
  • Transform again: After toggling Bionic Reading, click "SHIFT MY TEXT" again to reprocess
  • Check the output: Look closely at the transformed text - bolded letters may be subtle depending on the template font weight

My trial period questions

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Common trial questions:

  • When does my trial start? The 14-day trial begins when you first use the app, not when you download it.
  • Can I extend my trial? The trial cannot be extended, but it includes full access to all features so you can thoroughly test the app.
  • What happens when the trial ends? You'll see a message prompting you to purchase. Your settings and preferences are retained if you decide to buy.
  • How do I purchase? Click the "Buy Premium" button or visit our website to purchase a lifetime license for Β£29.
  • Is payment secure? Yes, all payments are processed securely through Stripe, a trusted payment platform.

Desktop app installation issues

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Windows installation troubleshooting:

  • Windows Defender warning: You may see a "Windows protected your PC" message. Click "More info" then "Run anyway" - this happens because we're a new app without an expensive code signing certificate.
  • Installation fails: Right-click the installer and select "Run as administrator"
  • App won't launch: Try restarting your computer after installation
  • Missing icon: If the desktop shortcut shows wrong icon, right-click β†’ Properties β†’ Change Icon β†’ Browse to the installed .exe file

The desktop app requires Windows 10 or later and approximately 100MB of disk space.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help.

Response time: 24-48 hours for general enquiries, priority response for purchase issues.